Travelgate Service Packages

Basic features:

• Smooth Onboarding:
  Ticket support, Kick-off calls, Certification Access.
• Essential Account Support:
  Access our Customer Success Team for proactive guidance.
• Enhanced Platform Apps:
  Automatic Connection Activation, B2B Virtual Agency, Tech Performance Dashboard.
• Better Tech Support:
  “My Cases” portal, SLA type 1.
• Marketing & Events Perks:
  Social Media Announcements, C-level invitations to ConX.
• Advanced Intelligence:
  Hotels Portfolio & Errors Overview Dashboards.

All Essential features, plus:

• Premium Onboarding:
  Direct email support paired with end-to-end connection guidance to ensure a smooth and quick launch.
• Strategic Partnership:
  Gain personalized support with your own dedicated Key Account Manager and Customer Engineer, ensuring tailored solutions and expert guidance for your business growth.
• Performance Boosters:
  Enhance efficiency with an aggregated feed, a customized Grafana dashboard for live insights, and a traffic optimizer to keep performance high.
• Deeper Insights:
  Stay informed with monthly sales reports, quarterly product analysis, and a detailed report on hotel availability gaps.
• Enhanced Support:
  Participate in interactive webinars, gain early beta access to new features, and enjoy the benefits of SLA Type 2 for faster support.
• Marketing Spotlight:
  Boost your brand with a CEO blog interview and secure first pick of tradeshow sponsorships for maximum event exposure.

All Professional features, plus:

• Ultimate Collaboration:
  Enjoy a dedicated Technical Account Manager who works closely with you, along with on-site training and interactive workshops designed to boost your team's skills and drive better results.
• High-End Performance:
  Experience industry-leading performance with our 99.9% SLA and rely on proactive connection monitoring for uninterrupted service.
• Powerful Intelligence:
  Access in-depth competitiveness reports and take advantage of customized plugin development.
• Priority Support:
  Receive top-priority assistance with SLA type 3, stay ahead with weekly error overviews, and enjoy the flexibility to request multiple new supplier developments.
• Exclusive Marketing:
  Amplify your brand with international press releases and enjoy expanded invitations to premium events like ConX and AfterX, giving you unparalleled exposure in the market.

Professional features:

• Implementation & Onboarding:
  Free API implementation, 3 free API updates/year, direct Discord access.
• Platform Apps:
  Automated billing, logs manager, stats dashboard, My Content management.
• Tech Support:
  “My Cases” portal, SLA type 1, tutorial videos.
• Marketing & Events:
  Social media announcements, event invitations, booth sponsorship options.
• Business Intelligence:
  Travel Trends & Hotels Portfolio dashboards, Errors Overview.
• Account Management:
  Proactive error monitoring, personal partner introductions, web training.

All Professional features, plus:

• Implementation & Onboarding:
  Kick-off call, unlimited API updates, dedicated Integration Specialist.
• Platform Apps:
  B2B Virtual Agency Simulator, full access to Distribution rules engine.
• Integration Performance Tools:
  Dynamic cache, traffic optimizer, quarterly performance reports.
• Tech Support:
  Webinars, early Beta access, SLA type 2.
• Marketing & Events:
  CEO blog interviews, prime sponsorship picks, more invitations to key events.
• Business Intelligence:
  Monthly sales reports, quarterly product analysis, no-availability insights.
• Account Management:
  Access to Supplier Relations Team, monthly meetings, private Discord channel, on-demand training.